Thank you

Thank You So Much For Your Purchase!

We are a small business and every customer matters. Our goal is to be the most customer-centric brand in the fireplace market. 

Our Commitment To You

We provide the following value-added benefits with every order:

How You Can Contact Us

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 715-9152.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@fireplaceplanet.com and we will reply within 1-2 hours during regular business hours.  

You can write to us: 30 N. Gould St, Suite 7686 Sheridan, WY 82801

We hope you enjoy shopping our electric fireplaces and ethanol fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about electric fireplaces and ethanol fireplaces, why you should get one, what they are, how they work, and when the best time to get one is, check out our electric fireplace buyers guide.

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