About us

We Are Electric Fireplace and Ethanol Fireplace Experts.

We are fireplace specialists. We are passionate about the products we sell, whether it be electric fireplaces, ethanol fireplaces, ethanol fireplace burners, outdoor ethanol bbq's, outdoor fire pits, and fireplace accessories. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the fireplace market.

Our Happy Customers

Our customers include homeowners and renters, small and large business owners, interior designers, architects, and general contractors working with homeowners or business owners who are seeking to achieve the same ambiance and heating benefits of a traditional fireplace without all the by-products of smoke and flame like messy ash to clean up, carbon dioxide, carbon monoxide, and formaldehyde, or they simply can't add a traditional fireplace to their home.

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our electric fireplaces and ethanol fireplaces inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.


  • World-class customer service.
  • FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

Our Mission: "Keep The World Warm"

At eFireplaceDirect.com, our mission is to Keep The World Warm. Electric fireplaces and ethanol fireplaces have allowed homeowners to have the same ambiance and heating benefits of a traditional fireplace without all the negative side effects of wood flame and smoke. We believe electric fireplaces and ethanol fireplaces are revolutionizing the way people create a comfortable living atmosphere in their home. With the increasing popularity of the electric fireplaces and ethanol fireplaces, everybody's specific needs can be met.

We provide the following value-added benefits with every order:

  • 100% Secure Shopping
  • We Value Your Privacy
  • Trusted Brand Names
  • Authorized Online Dealer
  • Hassle-Free Returns
  • Free Shipping Every day
  • Low Price Guarantee
  • Satisfaction Guarantee
  • Courteous Sales Experts


  • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer fast free shipping zero taxes anywhere except for Wyoming, hassle-free returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying a fireplace is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@fireplaceplanet.com.


You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 976-4770.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@fireplaceplanet.com and we will reply within 1-2 hours during regular business hours.  

You can write to us: 3824 Cedar Springs Rd. #801-1234 Dallas, TX. 75219, USA

We hope you enjoy shopping our electric fireplaces and ethanol fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about electric fireplaces and ethanol fireplaces, why you should get one, what they are, how they work, and when the best time to get one is, check out our electric fireplace buyers guide, our ethanol fireplace buyers guide, our ethanol burner buyers guide, or our outdoor fire pits buyers guide.

Like us on Facebook

Added to cart!